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LIBRARY MEMBER USER GUIDE
CONTENTS PAGE
Part 1) How to create a new account.............................................................. 2
Part 2) How to checkout a magazine issue...................................................... 4
Part 3) How to download Zinio Reader 4 .......................................................10
a)
b)
c)
d)
e)
For your PC .................................................................................................................... 10
For your Apple Device (Mac, iPad, iPhone) ................................................................... 10
For your Android device ................................................................................................ 12
For your Kindle Fire/Fire HD device .............................................................................. 13
If your mobile device does not have a dedicated app .................................................. 13
Part 4) How to use Zinio Reader 4 .................................................................14
Frequently Asked Questions..........................................................................15
1. When I click on a magazine on my Library’s Collection page, why am I seeing the
message “Sorry. This digital magazine offer or download page cannot be found”? .......... 15
2. I am trying to use my library email and password to log into Zinio.com, but it says my
password is incorrect. Why is this? ..................................................................................... 15
3. How do I navigate from my Zinio.com account back to the library collection page? ..... 16
4. I am receiving emails from Zinio with special promotions and offers. How do I stop
receiving these emails? ........................................................................................................ 16
5. How do I checkout the next issue of a magazine? ........................................................... 16
6. I am having trouble viewing my magazines on Zinio.com when using the Google Chrome
browser. Why is this? .......................................................................................................... 17
7. I have selected a title that says “Download Reader 4 to Read”. What does this mean? 17
8. A title I have checked out is not appearing on my iPhone or Android mobile device.
Why?..................................................................................................................................... 17
9. I do not want to see “Adult” publications when I’m using my Zinio.com account. How
do I turn those off?............................................................................................................... 18
10. Why do I have to login twice; once into my Library’s collection and then into my
Zinio.com account? .............................................................................................................. 18
11. I’m having problems downloading Reader 4. What can I do? ...................................... 19
12. My Zinio Reader 4 app presents me with a blank black screen. Why is this? .............. 19
13. How do I find the Zinio Reader 4 app for my device? .................................................... 20
14. How do I access my library’s magazine collection from the Zinio Reader 4 app to
checkout more titles?........................................................................................................... 20
15. I have downloaded Zinio Reader 4, but the magazine in my “Your Reading List” still
shows the “..requires Zinio Reader 4 to view…” tag over the cover. I click on it and it takes
me to the download page. Why is this when I already have the app? ............................... 20
16. What is the average magazine size? .............................................................................. 20
17. I have forgotten my password. What do I do? ............................................................. 21
18. How do I delete my Zinio.com “Your Reading List” account? ....................................... 21
19. I am having problems with my Zinio Reader 4 app. What do I do? .............................. 22
20. My question isn’t in this User Guide or FAQ. How do I ask for help? .......................... 22
21. Are there any minimum system requirements? ........................................................... 23
22. I just created a new Zinio.com account and received an email with a voucher for the
Zinio.com store. Why am I receiving this as I set up my account through my library. ....... 24
1
Part 1) How to create a new account
Borrowers first need to register their Zinio library collection account through their library.
1. Click on the library Zinio collection URL
2. Click “Create New Account” in the top right hand corner of the magazine collection page
3. Depending upon your library’s chosen authentication method, the below pop-up box will
appear for you to enter your library card number (ensuring there are no spaces between the
numbers and/or letters). Click “Next”
4. The below pop-up box will appear. Enter your details, create a password and click
“Create Account”
2
5. Your account is now active. You will be sent a “welcome email” to confirm the account
has been created.
6. Your library’s collection is now ready for you to browse and checkout issues of your
favourite magazine titles!
3
Part 2) How to checkout a magazine issue
1. You can search for magazine titles in a number of different ways:
- By keyword – In the search box in the top left corner of the page, type in the word and
magazine titles containing that word will appear in a drop down list for you to select. If
you don’t select a title and hit “enter” on your keyboard, you will be shown all of the
related titles’ cover images on the page
-
By title – In the search box in the top left corner of the page, type in magazine title and
it will appear in a drop down list for you to select and it’s cover image will then appear
on the page
-
By letter of the alphabet – In the search box in the top left corner of the page, type in
the letter and magazine titles starting with that letter will appear in a drop down list for
you to select. If you don’t select a title and hit “enter” on your keyboard, you will be
shown all of the related titles’ cover images on the page.
-
By genre – Use the drop down list in the top right corner of the page to show magazines
listed within your chosen genre.
-
Scroll through the pages clicking “Next” or the page numbers at the top and bottom of
the page
4
2. Click on the cover of the magazine you would like to checkout
3. A pop-up box will open. Click “Complete Checkout”
4. A second browser window will open to Zinio.com “Pick up your digital subscription to…”
a) If you are new to Zinio.com you will need to register for a free Zinio.com account to
view your magazine. To do this, enter your details and click the “Register” button.
5
Why do I need to create this account?
This Zinio.com account is required for you to view the magazines online and access the
mobile apps.
Please note that this is a separate account from your library authenticated account created
to select, store and access your library magazines; building your own unique collection.
The benefit of your personal account beyond viewing the magazines, enables you to