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TCRM10
CRM – Fundamentals I
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COURSE OUTLINE
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Course Version: 15
Course Duration: 5 Day(s)
SAP Copyrights and Trademarks
© 2015 SAP SE. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose
without the express permission of SAP SE. The information contained herein may be
changed without prior notice.
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Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5,
POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS,
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as their respective logos are trademarks or registered trademarks of SAP SE in
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Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports,
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All other product and service names mentioned are the trademarks of their respective
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These materials are subject to change without notice. These materials are provided by SAP SE
and its affiliated companies ("SAP Group") for informational purposes only, without
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services are those that are set forth in the express warranty statements accompanying such
products and services, if any. Nothing herein should be construed as constituting an additional
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© Copyright. All rights reserved.
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© Copyright. All rights reserved.
Typographic Conventions
American English is the standard used in this handbook.
The following typographic conventions are also used.
This information is displayed in the instructor’s presentation
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© Copyright. All rights reserved.
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© Copyright. All rights reserved.
Contents
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Course Overview
1
Unit 1: